亚马逊详情页主图被恶意投诉侵权如何申诉去掉绩效?附申诉程序及模版

亚马逊详情页侵权是一个拥有多方面权益的问题。在亚马逊平台上,我们会发觉许多的产品信息都存在着侵权现象,大批的原创商品信息被恶意剽窃,亚马逊于是开发了一个侵权申诉系统来解决这个问题。

亚马逊详情页主图被恶意投诉侵权如何申诉去掉绩效?附申诉程序及模版

如何进行亚马逊详情页侵权申诉?

但是,对于很多卖家来说,如何进行亚马逊详情页侵权申诉还是一个对比辣手的问题。接下来,本文将为大家详细介绍如何进行亚马逊详情页侵权申诉,来帮助大家避免侵权问题。

一、提交前的预备

在提交申诉之前,我们需要做好以下预备工作:

1.确认自己是否真的存在侵权情形,可以通过讯问专业律师或者对比原创信息进行对比来确认;

2.确认与被侵权方是否存在其他纠纷,如存在合同纠纷等问题,则需要先解决这些问题能力进行侵权申诉;

3.搜集相关证据,包含被侵权方的产品信息、自己的原创信息等相关证据。

二、开始申诉过程

经过预备工作后,我们可以开始具体的亚马逊详情页侵权申诉过程。具体程序如下:

1.登录亚马逊卖家后台,找到“侵权通知”板块,点击“提交侵权申诉”按钮。

2.进入侵权申诉界面后,填写相关信息。在填写侵权申诉表格时,需要留意以下几点:

(1)填写申诉人信息:包含姓名、电子邮件地址、电话号码等相关信息;

(2)填写被侵权方信息:包含商标、专利以及版权信息等相关信息;

(3)填写侵权理由:需要详细描写被侵权方侵占了自己那些权力,如果有相关证据可以附加在附件中;

(4)上传证据:上传与侵权相关的证据,包含原创信息、商标专利等相关证据。

3.提交申诉。提交侵权申诉之后,亚马逊会进行审核。如果你填写的信息、证据符合规定,则审核可能会通过。

4.维权成功或失败。如果审核通过,则被侵占方的商品信息会立即下架。反之,如果审核不通过,则需要继续搜集更多证据,并重新提交侵权申诉。

三、留意事项

在进行亚马逊详情页侵权申诉时,还需要留意以下几点:

1.侵权申诉必需被告诉被侵权方,并给出合理时间接收调查;

2.侵权通知应该涵盖所有的互联网销售渠道,而不只是亚马逊平台;

3.侵权通知需要明白的说明被侵权方是如何侵占自己的权力的,以及如何说明证据等问题;

4.提交侵权申诉后,需要及时关注审核结果。

经过以上程序,我们就可以成功进行亚马逊详情页侵权申诉了。但是,在进行申诉之前,一定要确认自己的权益情形,同时预备好相关证据。只有真正的侵权情形能力得到有效的解决,保护自己的权益。

1、如果确定自己没有侵权,亚马逊申诉邮件模板

Dear Amazon seller support, Thank you for your concern of our account

Thank you very much for giving me a chanceto appeal the removal of our Amazon selling privileges .I understand that Amazon takes complaints about violations of Intellectual Property rights very seriously and I would like to share with you my Plan of Action in which explains what I have done to prove I am not infringing on any intellectual property rights and what I will do to prevent similar complaints in the future.

– Why do I think the design patent infringement complaint is invalid?

It is necessary to state the policy warning received on March 5th before the explanation.ASIN: BXXXXXXXX Infringement type:patent number:USD **** Complaint ID:XXXXXXXI have checked the patent detail on USPTO, and realized it is a design right of *****. You can check the details from the USD**** attached.

Here is the product we sell (ASIN: BXXXXXXXXX), and I think it is unreasonable to complain. There are at least 5 significant differences between the product (ASIN: BXXXXXXXXX)and the design patent (USD******)1. *************;2. ********************;3. ****************;4. ******************;5. ****************************; What have we done after received the complaints?

* I have contacted the rights owner xxxxx to let her know that their company has mistakenly reported my listing and I have asked them to send a retraction notice to Amazon as soon as possible.

* I have carefully reviewed my entire Amazon account and inventory to make sure that my listings are fully compliant with the Amazon policies and guidelines, especially the ones regarding intellectual property and design rights.

– What’s more, in the future:

* Before listing any new products for sale on Amazon, I will verify that the products or listings do not violate anyone’s intellectual property or design right.

* I will regularly read and re-read the Amazon guidelines and policies to make sure that I am not in violation of any of the rules. Also, I will monitor all changes of the policies or any applicable laws, which could affect me or my account and react proactively. We never have the intention to infringe on the design patent of others. We did a lot of research before listing the product and found no evidence of patent applications on similar **. What’s more, our supplier designed and sold this product since ***. It is really hard to say we infringed the design patent of others. We cherish the opportunity of selling on Amazon very much and the listing of ASIN: BXXXXXXXXX really means a lot to us. Please investigate this matter carefully and reinstate our sales of ASIN BXXXXXXXXX.

I greatly appreciate your help and look forward to hearing from you.

Sincerely,

XXX (署名)

On behalf of XXXX(店铺名)

2、如果确定自己侵权,亚马逊申诉邮件模板

Dear amazon seller performance team

Thank you very much for giving me a chance to appeal the removal of our Amazon selling privileges . because we infringe intellectual property rights. We immediately check the listings.

Our selling privileges has been removed by Amazon on XXXXX(日期), for some of our listings violated related Amazon policies,especially infringed intellectual property rights.

First we apologize for our wrong behaviour,,we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault, We will carefully read related Amazon policies before we build new listings, and we will not sell any products that infringe other intellectual property right.

We had removed the listings and promise we won’t sell it again on Amazon. Would you offer the owner’s contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other’s benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. We will read all the policies and rules of sales on the learning platform again.

2. We will check the key points related to the product description mentioned above. If we find any products or listings that infringe intellectual property rights, we will destroy these products or delete these listings.

3. If any customer feedback is unsatisfactory or complains about the product, we promise to help customers solve the problem within 12 hours and provide customers with the best shopping experience, please trust me.

4.If there are any sales problems, we will seek help from Amazon as soon as possible instead of blindly selling to avoid violating Amazon rules again.

We are new seller on Amazon, but we hope we can have chance to provide selling service on Amazon, we will do our best to be a good faith seller.

We hope Amazon can give me a chance again. If there’s any other information you need, please feel free to contact us.

Look forward to your reply soon.

Sincerely,

XXX (署名)

On behalf of XXXX(店铺名)

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